TERMS AND CONDITIONS

Terms & Conditions

Welcome to Eternal. By using our website, booking an appointment or purchasing products or vouchers, you agree to the following terms and conditions. Please read them carefully.

1. General Information

The content on this website, including text, images and blog articles, is for general information and education only. It is not a substitute for personalised advice from a qualified health professional. If you have a medical condition or concern, please speak with your doctor before booking a treatment.

2. Consultations, Health Disclosure & Suitability

• Consultation: Many of our skin treatments require a Skin Discovery Session or consultation first, so we can assess your skin and confirm the treatment is safe and suitable for you.

• Client disclosure: You must provide complete and accurate information about your health, medications, allergies, skin conditions, pregnancy or breastfeeding, and any recent treatments. This information is essential to your safety.

• Right to decline: We may decline or postpone a treatment if we believe it is not safe or suitable for you. In that case, we will recommend an alternative where possible.

3. Patch Testing

A patch test is not required for tinting, lash lift or brow lamination services. However, we strongly recommend one if you have sensitive skin, allergies, or have ever had a reaction to a tint, lash or brow product. Patch tests should be completed at least 48 hours before your appointment. By choosing not to have a patch test, you accept the risk of a possible reaction.

4. Appointments, Cancellations & Late Arrivals

We reserve your appointment time exclusively for you. To be fair to our clients and team, the following policy applies:

• Cancellations and rescheduling: Please give at least 24 hours' notice to cancel or reschedule.

• Late cancellations and no-shows: Appointments cancelled or rescheduled with less than 24 hours' notice, or missed without notice, incur a fee of 50% of the booked service.

• Late arrivals: If you arrive more than 10 minutes late, we may need to shorten your treatment so we can stay on time for other clients. In that case, the full service fee still applies. For longer delays, we may need to reschedule, and the late cancellation fee may apply.

• Deposits: Some treatments require a deposit to secure your booking. Deposits are applied to your service on the day and are forfeited under the late cancellation and no-show terms above.

5. Results

Every client's skin is unique. Results vary depending on skin type, condition, lifestyle, homecare and following your aftercare advice. We always aim for exceptional results, but we cannot guarantee a specific outcome from any treatment.

6. Refunds & Your Rights Under Australian Consumer Law

• Your consumer rights: Our services and products come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms limits those rights.

• Services: If you're concerned about a treatment, please contact us within 7 days so we can assess it and make it right. Depending on the situation, this may be a corrective service, a credit or a refund. Refunds are not provided for change of mind once a treatment has been performed.

• Products: Faulty products will be replaced or refunded in line with the Australian Consumer Law. Change-of-mind returns are accepted within 14 days for store credit, provided the product is unopened, unused and in its original packaging.

7. Treatment Packages, Courses & Memberships

• Prepaid packages and courses are non-transferable and must be used within the timeframe stated at purchase.

• Memberships are subject to their own terms, which are provided at sign-up.

8. Gift Vouchers

Gift vouchers are valid for three years from the date of purchase. They are not redeemable for cash and cannot be replaced if lost.

9. Clients Under 18

Clients under 18 require written consent from a parent or legal guardian, who must attend the first appointment. Some treatments are not available to clients under 18.

10. Payments & Pricing

• Payment: Payment is due in full at the time of your service. We accept Visa, Mastercard & EFTPOS.

• Pricing: Prices are in Australian dollars and include GST. We may update our prices at any time. Any change will not affect bookings that have already been paid for.

11. Photography & Privacy

• Privacy: Your personal and health information is collected and stored securely, and handled in line with the Privacy Act 1988 (Cth). It is used only to provide safe, personalised care and is never sold to third parties.

• Photos: Before-and-after photos may be taken to track your progress. We will never use your images on our website or social media without your written consent.

12. Use of This Website

All content, logos, images and text on this website are the property of Eternal and may not be copied or reproduced without our written permission.

13. Limitation of Liability

To the extent permitted by law, including the Australian Consumer Law, Eternal is not liable for any indirect or consequential loss arising from use of our website or services. This includes any loss resulting from inaccurate or incomplete health information provided by a client.

14. Changes to These Terms

We may update these terms from time to time. The current version will always be available on our website.

Questions? Contact us at info@eternalskinandbrows.com.au

Last updated: September 2026