FAQs

Where can I park for my appointment? 

We have dedicated client parking right out the front of our clinic, so you can arrive relaxed and walk straight in for your treatment.

How should I prepare for brow or facial waxing? For the best results, let your hair grow to around 5mm so the wax can grip it properly. Avoid exfoliating, tanning or using active skincare such as retinol or exfoliating acids on the area for three to five days before your appointment. Please let us know if you're using prescription skincare or acne medication, such as Roaccutane, as waxing may not be suitable while you're on it.

What is a Skin Discovery Session? Your Skin Discovery Session is where every skin journey begins. We take a close look at your skin, lifestyle, homecare routine and goals, then create a personalised treatment and homecare plan to get your skin healthy, balanced and glowing long-term. I'm not sure which treatment is right for me. Where do I start? Start with a Skin Discovery Session or our Signature Facial. Every skin is different, and the right treatment depends on what your skin needs right now. We'll recommend the best place to begin and map out the next steps from there, so you never have to guess.

What is The Makeup Free Method?

The Makeup Free Method is our signature skin program. It combines advanced in-clinic treatments with a tailored homecare routine to transform your skin over time, so you feel confident stepping out with little or no makeup.

How many treatments will I need?

It depends on your skin and your goals. Some treatments, like our Oxy Glow Facial, give an instant glow after one session. Concerns such as texture, pigmentation, congestion or fine lines respond best to a course of treatments. We'll give you a clear plan, with realistic expectations, at your consultation.

Is there any downtime?

Most of our treatments have little to no downtime, so you can return to your day straight away. Some treatments, like Dermapen needling or the Green Power Peel, may leave your skin pink, dry or flaky for a few days while it renews. We'll explain exactly what to expect and give you full aftercare instructions.

Does Laser Genesis treatment hurt?

Our Cutera laser treatment is comfortable, and most clients describe a gentle, warm sensation on the skin. There's no downtime, so you can apply SPF and carry on with your day.

Is LED therapy safe for sensitive skin?

Yes. Dermalux LED is gentle, non-invasive and suitable for most skin types, including sensitive and reactive skin. It's often used to calm redness, support healing and strengthen the skin barrier.

What's the difference between a Signature Brow Lift and microblading?

A Signature Brow Lift (lamination) lifts and sets your natural brow hairs for a fuller, fluffier look that lasts six to eight weeks. Microblading uses fine, hair-like strokes to add semi-permanent shape and fullness, ideal for sparse brows, and lasts 12 to 18 months. We can help you choose the best option for your brows.

How should I prepare for my appointment?

Arrive with clean skin if possible, and let us know about any changes to your health, medications or skincare since your last visit. Avoid tanning and active products such as retinol or exfoliating acids for a few days before advanced skin treatments. We'll send any treatment-specific preparation instructions when you book.

Do I need a patch test?

A patch test is not required for tinting, lash lift or brow lamination. However, we recommend one if you have sensitive skin, allergies, or have ever had a reaction to a tint, lash or brow product. Patch tests should be done at least 48 hours before your appointment.

What is your cancellation policy?

We ask for at least 24 hours' notice to cancel or reschedule. Late cancellations and no-shows incur a fee of 50% of the booked service. Full details are available in our Terms & Conditions.