YOUR PRIVACY MATTERS

PRIVACY POLICY

Privacy Policy

At Eternal, your privacy matters to us. This policy explains how we collect, use, store and protect your personal information, in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

1. Information We Collect

We collect only the information we need to provide safe, personalised skin and brow treatments. This includes:

  • Personal details: Your name, date of birth, address, email and phone number.

  • Health information: Your skin history, relevant medical conditions, medications, allergies, pregnancy or breastfeeding status, and any previous reactions or treatments.

  • Treatment records: Consultation notes, treatment plans, progress notes, and before-and-after photos.

  • Payment information: Payments are processed through secure third-party payment providers. We do not store your full card details.

  • Website information: Basic browsing data collected through cookies, as outlined in section 7.

2. How We Use Your Information

We use your information to:

  • assess whether a treatment is safe and suitable for you

  • create and track your personalised treatment and homecare plan

  • keep accurate client records

  • send appointment reminders, aftercare instructions and follow-up care

  • process payments for services, products and vouchers

  • send news, offers and updates, but only if you have agreed to receive them.

3. Photography

Before-and-after photos are taken to track your progress and are kept securely in your client record. We will never use your photos on our website, social media or in marketing without your written consent. You can withdraw that consent at any time.

4. How We Protect Your Information

We take reasonable steps to keep your information safe, including:

  • Secure systems: Client records are stored in a secure, password-protected booking and client management system.

  • Encryption: Our website and online booking use SSL encryption.

  • Limited access: Only team members who need your information to care for you can access it.

  • Retention: We keep your records only as long as needed to provide our services and meet our legal obligations. After that, they are securely destroyed.

5. Disclosure of Your Information

We never sell, rent or trade your personal information. We only share it:

  • with trusted service providers who help us run our business, such as our booking, payment and email platforms, who are required to protect your information

  • with your doctor or another health professional, but only with your consent or in an emergency

  • when required or authorised by law.

Some of our service providers may store data on secure servers outside Australia. When this happens, we take reasonable steps to ensure your information is protected to Australian privacy standards.

6. Your Rights & Choices

  • Access: You can request a copy of the personal information we hold about you.

  • Correction: You can ask us to update or correct any inaccurate or incomplete information.

  • Withdrawing consent: You can withdraw your consent for us to use your information. This may mean we are unable to safely provide some treatments.

  • Marketing: You can unsubscribe from marketing emails or SMS at any time using the unsubscribe link, or by contacting us.

7. Cookies

Our website uses cookies to improve your browsing experience and understand how visitors use our site. You can disable cookies in your browser settings, but some parts of the website may not work as intended.

8. Data Breaches

In the unlikely event of a data breach that could cause you serious harm, we will notify you and the Office of the Australian Information Commissioner (OAIC), as required under the Notifiable Data Breaches scheme.

9. Questions & Complaints

If you have a question or concern about your privacy, please contact us: info@eternalskinandbrows.com.au